Customer Care

An intelligent, time-sensitive response system ensures you with seamless, world-class Product Support and Customer Care.

  • Our best products are Portable Air Coolers, Air coolers, Air Conditioners etc. Check in our catalog.
  • We have started with a Pan-India network of over 200 service providers.
  • All our service providers are well-trained and highly experienced
  • For quick turnaround of repairs (if any) all our service providers are equipped with inventory of spare parts.
  • You can connect with our centralized Customer Care Centre through our Toll Free Number: 18001025778 (9: 30 AM to 6: 30 PM – Monday to Saturday).
  • Log of all service calls is maintained for an efficient and responsive service.
  • An interactive system enables customers to stay updated on their queries/complaints via SMS.
  • Our one year product warranty reflects our firm commitment to our products

CALL TOLL FREE NUMBER – 18001025778  (Give Name, City, Pin code, Contact No. & Serial No.)

or,

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Warranty will be applicable if registration within 10 days Purchase

SMS :  < cello, name, city, pin code & serial no.> to 56677

or

CALL TOLL FREE NUMBER – 18001025778  (Give Name, City, Pin code, Contact No. & Serial No.)

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The following steps can help you realise better cooling from your Air Cooler:

Ensure that you have switched to Cooling mode.
Ensure there is sufficient water in the tank.
Keep windows or doors open for cross-ventilation.
We recommend replacing the pads every year by registering a request on our Customer Care Helpline: 1800223778.
Cooling pads are not covered under warranty.

Please check the air cooler for the above steps before registering your request.